Aria Solutions' eBook

IVR Upgrade: Relieve Strain on IT to Improve CX & Deliver Contact Center Progress

An IVR (Interactive Voice Response) system has the potential to help your contact center increase customer satisfaction, multiply the rate of first contact resolution, and reduce costs.

Yet, a solution is only as good as its ability to do these things effectively. Many contact centers have IVRs that are 10-15 years old, which means they aren’t as useful as they could be!

Read this eBook to learn about:
  • Issues that outdated IVRs cause to IT teams, and therefore, businesses and their customers
  • The importance of IVR modernization
  • IVR must-have capabilities
  • Three characteristics of a modern IVR
  • Steps to fast, easy, and affordable IVR migration



This eBook is a must read for all Genesys users!

About Aria Solutions

Aria Solutions has been partnering with Genesys for nearly 20 years, successfully executing complete Genesys contact center solutions that involve strategic consulting, professional services, system support, managed services and products. Aria employs over 50 contact center experts with a thorough methodology, knowledge and experience in helping companies create exceptional customer experiences and delivering positive business results. They enabled over 500,000 agents, completed over 1000 contact center projects, and provided 24/7 support for the largest, most complex contact centers - that include many Top Fortune 1000 companies.